Agile Mortgage Operations
Executive Summary With near zero interest rates in 2020, the sudden surge of mortgage applications tested the lenders’ operational efficiency. Not surprisingly the lenders who had invested in redefining their...
Boosting Mortgage Customer Service with CRM
Executive Summary While the mortgage business remains highly competitive, quality customer service is a preferred business strategy that provides mortgage originators with a competitive advantage and separates...
APIs Are Changing Financial Technology
Executive Summary A lack of interconnected technology systems causes many lenders to manually enter data into their lending technologies. This increases the chances of data duplication and poor data quality. To fix...
A Changing Market Calls For A Change of Focus
Executive Summary The mortgage industry has finally started to answer the call for a digital mortgage experience. However, there is a significant gap between digital strategy investments, implementation, and...
Independent Mortgage Lenders Have No Choice But To Become Fully Digital
Executive Summary Home buyers are becoming increasingly more comfortable with using online channels to shop for a mortgage. Mortgage lending disruptors are well ahead of the curve when it comes to meeting customer...
Mortgage Processing In The age of Amazon
Changing Tech We are living in a world where getting goods delivered with a simple click of a button is becoming a norm. Customers have heightened expectations when it comes to choice, which is why mortgage...
Improving Back Office Efficiency With Automation
Background NewCastle Home Loans (NCHL) has been servicing the Chicagoland area and Midwest for two decades with honest, faster, cheaper, and completely interactive loan origination experiences for their customers....